FREQUENTLY ASKED QUESTIONS

Email notification with tracking info. Use details to track via delivery partner's site.

Best carrier, fastest service. Check shipping page for details.

Credit/Debit Cards, PayPal, Klarna, Apple Pay, Google Pay, Gift Cards. Availability varies. Contact support for help.

Quick, easy. Visit Return page, follow steps.

14 days from delivery. Customer pays return costs. Keep proof of shipment. Unworn, unwashed, original condition. No returns on underwear, unsealed perfumes, final sale items, worn/damaged items. Bundles must be complete. No refunds on 1+1, 2+1 deals.

Returns are processed as quickly as possible, starting with shipment from your postal office to a consolidation hub and then to our warehouse for inspection. You can track your return’s status via our Return Portal. Refunds can be issued either to a digital gift card, which is the fastest option (2-3 business days after processing), or to your original payment method, which typically takes 7-10 business days. You’ll receive email notifications once your return is processed and the refund is issued.